1. Return Window
↳ 14-day return period from delivery date (charges may apply for non-defective products)
↳ Applies only to unassembled products in original packaging with tags attached
2. Faulty Product Resolution
↳ Return/replacement after quality inspection
↳ Company covers return shipping for verified defects
↳ Customer will cover shipping cost and manpower cots if by chance they have ordered the wrong product
↳ Typical resolution timeline: 3-5 business days post-inspection
3. Non-Returnable Conditions
↳ Assembled Products (partial or full)
↳ Modified/customized components
↳ Normal wear & tear damages
4. Damage/Missing Parts Protocol
↳ Required documentation:
• Clear photos of packaging damage (time-stamped)
• Inventory list of missing components
↳ Replacement parts shipped within 48hrs of claim approval
5. Return Preparation Standards
↳ Must include:
- Original protective corner guards
- All hardware in sealed bags
- Undamaged manufacturer labels
↳ Customer responsible for return shipping unless defect confirmed
6. Assembly Restrictions
↳ Complete assembly voids return/ replacement eligibility
↳ Partial assembly allowed only for defect verification
(Must document with video evidence pre-assembly)
7. Legal Cancellation Rights
↳ Applies when:
• Structural defects found
• Wrong model/color delivered
• Non-compliance with safety standards
↳ Extended resolution period: Up to 30 days for complex cases
For more queries contact our support team.