Return and Warranty Policy
We aim to ensure your satisfaction with the Leather Faux 713 Bed Frame. Below are the details of our return and warranty policy:
Return Window:
You may request a refund within 14 days of receiving the product if it is in its original condition, including all packaging.
Faulty Products:
For faulty items, a full refund will be issued following an inspection. We will cover the return shipping costs for faulty products.
Exclusions:
Returns are not accepted for assembled items.
If you receive a faulty item, contact us immediately with details for resolution.
Missing Parts/Damages:
If any parts are missing or the product arrives damaged, please inform us with pictures to facilitate a prompt solution. Damaged items will be replaced at no cost to you.
Return Conditions:
Products must be returned in the same condition as received, including all original packaging.
Return shipping costs are your responsibility unless the product is determined to be faulty.
Assembly:
If you intend to return the product, do not assemble it, as faults cannot be assessed in assembled items.
Statutory Cancellation:
This policy applies to faulty or incorrect items only, including upholstered furniture.
For assistance with returns, replacements, or warranty-related inquiries, our customer service team is available to help.