Warranty Information
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We do offer Manufacturer Warranty on mattresses, below explains all warranty coverages. Warranty of each mattress is mentioned.
WARRANTY COVERS THE FOLLOWING:
- Coils or wires that are loose or broken
- Coils or wires that protrude or rip through the fabric - Body Indentation of 2" or greater.
- Your mattress must be continuously supported by appropriate box spring, or equivalent, with an appropriate frame. The frame should include a rigid center support with at least 5 legs or a rigid center support with at least 6 hardwood cross slats for Queen and King sets. A rigid center support is equal to a support that extends from the frame to the ground.
- Any physical flaw in the mattress that causes the material to split or crack, despite normal usage and proper handling.
- Any manufacturing defect in the zipper assembly of the mattress.
- In the event that Company replaces the mattress, Company will replace with current style or cover available for the mattress, which may be of a different color or material than the original cover provided.
NOT COVERED IN WARRANTY
- Mattress Fabric. (covers, including stains, soiling or burns)
- Border wires, which run along the perimeter of the mattress and foundation, bent due to moving or bending the sleep set.
- Structural damage from using an improper bed frame. This applies to Queen and King sized mattresses or box springs ONLY if they are used on an appropriate frame with rigid center support having at least 5 legs or a rigid center support with 6 hardwood cross-slats.
- Used bedding or mattresses sold "as is" and floor models.
- Body Indentation less than 2".
- Mattress damage due to an inappropriate box spring. A mattress is designed for full performance when used in conjunction with appropriate box spring as part of a total sleep set.
- Mattress or box spring damage due to abuse.
- Damaged incurred by transportation or delivery.